Have a question about ordering, delivery, or how we operate? We’ve got you covered. If you don't see your question answered below, just give Will a call on 01787 209075 or email info@rannochscott.co.uk.
About Rannoch Scott Wines
Who are Rannoch Scott Wines? We are a small, independent company established by Will Griggs. After 15 years in the wine trade, Will grew tired of the uninspiring, run-of-the-mill wines dominating supermarket shelves and high street chains. We set out to offer exceptional, hand-picked wines at honest prices, directly to your door.
Can I request a hard copy of your wine list? To keep our prices competitive and our environmental footprint low, we no longer produce a printed catalogue. Our full, up-to-date range is always available right here on our website.
Ordering & Payment
Is it easy to buy online? Yes! Simply browse our catalogue or use the search bar to find the wines you'd like. Add your desired quantities to your basket, proceed to checkout, and enter your delivery details. You will then be transferred to a secure server to complete your payment.
Can I order by phone? Absolutely. You can place an order by calling 01787 209075 at any time. If there’s no answer, just leave a message and Will will get back to you as soon as possible.
Can I order by post and pay by cheque? Yes. Process your order online as usual, but select the "Cheque" payment option at checkout. We will hold your order on file until your cheque arrives. Please write your order number on the back of the cheque and post it to: Rannoch Scott Wines, 12 York Road, Earls Colne, Colchester, Essex, CO6 2RN. Your goods will be dispatched as soon as the cheque clears.
Is there a minimum order size? No, there is no minimum order. However, please note that orders under £50 do incur a higher delivery charge.
Which payment methods do you accept? We accept Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit, and American Express. When checking out, please ensure your billing address matches the address registered to your payment card.
Is your website secure? Yes. We use the ClearAccept payment system, which adheres to Payment Card Industry Data Security Standards (PCI DSS), ensuring your card details are processed completely securely.
Do your prices include tax? Yes, all prices displayed on the website are inclusive of VAT.
Can I send wine as a gift? Of course! You can enter a separate delivery address at checkout. Just ensure the billing address matches the details for your payment card.
Delivery & Packaging
How are the wines packed? We ship our wines in robust, triple-ply cardboard boxes designed to hold either six or twelve bottles. You don't have to order in multiples of six—if you order a different quantity, we simply fill the gaps with protective cardboard to ensure safe transit.
What are your delivery charges?
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Orders over £250: FREE Delivery
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Orders between £50 - £250: £8.49
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Orders under £50: £10.49 (Note: Deliveries to postcodes starting with KW, IV, and PA incur a £10 surcharge. For non-UK mainland addresses, please contact us for a quote).
How long does delivery take? Standard deliveries are made Monday to Friday, between 8:00 AM and 5:00 PM. We aim to dispatch UK Mainland orders within two working days. If you require an AM, PM, or Saturday delivery, we can arrange this for a £20 surcharge.
What happens if I'm not home when the courier arrives? If you are out, the courier will leave a card with instructions on how to arrange a suitable re-delivery time. You can instruct the courier to leave the wine in a "safe place" or with a neighbour, but please note this is done entirely at your own risk. If the second delivery attempt fails, the wine will be held at the local depot for a short period before being returned to us (refunds in this instance will exclude the delivery charge).
What happens if a bottle is broken in transit? Breakages are rare, but if they do happen, any damaged goods will be replaced or refunded immediately at no extra cost to you.
Can I order from overseas? We are happy to arrange overseas deliveries where possible (delivery is charged at cost). Please contact us to discuss your options. Unfortunately, we cannot accept orders from or ship to the USA.
Policies & Legal
What is your returns policy? If you receive faulty goods (such as a corked bottle), please contact us and we will replace or credit the item immediately.
Are there age restrictions? Yes. By law, we can only accept orders from customers who are 18 years of age or older.
Company Details Rannoch Scott Drinks Distributors Ltd 12 York Road, Earls Colne, Colchester, Essex, CO6 2RN, United Kingdom. Company Registration Number: 5991536 VAT Registration Number: 902 1549 434