Shipping policy

We will endeavour to deliver goods within the times stated but goods are subject to availability and any delay in the delivery of goods is sometimes out of our control. Stated delivery times are approximate and we will contact you with a confirmed delivery date after purchase.

Rannoch Scott Drinks Distributors Ltd shall assume responsibility for any breakages in transit or faulty goods and will offer a refund or re-delivery for the broken/faulty goods.

A contact telephone number must be provided on which we can reach you both the day before and the day of the delivery.

All deliveries require a signature, however you can stipulate in the checkout area if you are happy for the goods to be left with a neighbour or in a safe place. This, however, is done at your own risk and we will not accept any responsibility for goods that go missing.

Deliveries will made between 8am and 5pm, Monday - Friday. You will be informed when you can expect delivery of your goods soon after receipt of your order by email. Saturday deliveries can be arranged but with a surcharge of £20.

If the delivery is unsuccessful the couriers will leave a card containing a telephone number to call and instructions to visit their website to arrange re-delivery. If nobody is in on the second attempt the the goods will be held at the delivery depot for a short period of time and the customer will be able to collect from the depot. If the goods are not collected they will be returned to Rannoch Scott Wines and the order will be refunded less the delivery charge.

It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.

Deliveries to all postcodes starting: KW, IV and some AB will incur a £10 surcharge.

Due to the nature of the product it will usually be obvious if the box contains broken bottle/s. The Couriers will not deliver boxes that contain breakages and will contact Rannoch Scott Wines and we will then contact the customer to inform them of the situation. The goods will be returned to us and we will then either re-send or cancel the order depending on the customer's wishes. If the customer is concerned about the state of the outer carton they must check the condition of the bottles inside as once signed for Rannoch Scott Wines cannot accept any responsibility.